Insights and Analytics

Whether you are launching into a new therapy area or an established one we can help you identify and engage prospective customers and focus your efforts to gather intelligence and maximise returns.

Delivering specialised telemarketing for the healthcare industry
Delivering specialised telemarketing for the healthcare industry

Whether you are launching into a new therapy area or an established one, with our insights and analytics services, we can help you identify and engage prospective customers and focus your efforts to gather relevant intelligence and maximise returns.

We work with you to determine or fine tune who your key customers are, both locally and nationally. We obtain consent to contact them on an ongoing basis and then work with you to identify their needs and challenges relevant to your brand strategy.

All of this data is captured and shared in bespoke reports (aligned to your CRM data capture field headings) for you to import back into your CRM system with relative ease.

Continual and frequent customer feedback to evolve campaigns

Delivering specialised telemarketing for the healthcare industry

We provide internal insights and Analytics expertise to clients, which can enhance your campaign performance. Our skilled team regularly feedback on potential strategy changing analysis during campaigns. We operate on the following pillars: Engage, Discover, Analyse and Feedback, to deliver optimal effectiveness and success.

In order to achieve this, we ensure engagement by working in partnership with clients and contacts. Clear two way communication and transparency are key to our success.

Spending time with client brand teams reviewing their strategies both in the short term and long term, gives our teams that added insight and focus to their work.

Our goal is to ensure that by spending this time, we thoroughly understand your strategy. Thus the data we capture has additional insight which allows our analysis to provide you with regular relevant feedback.

Weekly feedback is captured clearly in the CRM and provided through regular and concise reporting.

We facilitate rapid analysis of all insights from customer calls and put this into reports.

These frequent campaign reports enable clients to identify and review trends.
The review can facilitate rapid reaction and fine tuning of campaign activity and messaging accordingly.

By working in partnership and understanding your strategy, we can quickly identify relevant trends, and by feeding this back to you, enable quick responses.

Our clients comment that our approach and these rapid, timely and insightful reports, provide continued added value and in many cases have helped them to successfully evolve their campaigns.

Talk to us

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